Every feature earns
its place in the inbox.
From the first hello to the thousandth order — ticket stages, bot flows, campaigns, deals and payments all live where your customers already are: the conversation.
Run support like an operation
WhatsApp, Instagram and Messenger in one inbox — organized by ticket stages, watched by SLA timers and sliced by smart filters like SLA Breach, 24h Window and Bot Active. Mentions, private side conversations and a shared response library keep the whole team in one thread.
The right agent, every time
Round-robin distribution with per-agent capacity caps, business-hours rules and conversation continuity — repeat customers land with the agent who knows them. A catch-all team guarantees nothing is ever orphaned.
Any conversation. No code.
Ask questions, collect answers, branch on conditions, score leads, open tickets and hand off to a human — all on a visual canvas. Flows remember context across sessions, and if one ever can't finish, your team takes over with the full history.
Reach thousands without burning your number
Dynamic segments with live counts, scheduling with timezone-aware quiet hours, and pacing balanced across your numbers. Template quality is monitored continuously — sends auto-pause the moment Meta flags a drop, before your rating takes the hit.
A pipeline that fills itself
Lead signals — button clicks, replies, campaign responses — qualify contacts and open deals automatically. Lifecycle stages advance from lead to customer on real behavior, deal rotting flags idle opportunities, and Zoho, HubSpot or Salesforce stay in two-way sync.
Shopify & WooCommerce, inside the chat
Catalog and order sync for both platforms, abandoned-cart recovery, pay-by-link with Stripe, PayTabs, Razorpay or Telr, back-in-stock alerts and post-purchase review requests — the full storefront loop without the customer ever leaving WhatsApp.
Your documents, your model, your margins
Copilot drafts replies, summarizes long threads, classifies intent and scores leads — grounded in a knowledge base built from your PDFs, docs and sheets. Bring your own OpenAI, Anthropic, Gemini or OpenRouter key and pay your provider directly: zero AI markup, with per-feature monthly budgets you control.
From message counts to money
Campaign funnels, team SLA compliance, per-number channel health and WhatsApp quality trends — plus revenue attribution across first-touch, last-touch, linear and time-decay models. Date-range comparisons and exports for your BI stack.
Developer-first, by design
A clean REST API with token auth, Idempotency-Key deduplication and per-endpoint rate limits. Outbound webhooks fire on every event — message received, contact created, deal updated — signed, logged and retried. n8n and Pabbly Connect bridge to 1,000+ apps.
The details that make it enterprise-grade
iOS & Android apps
Native mobile apps with the full inbox, broadcasts and push notifications — on the App Store and Google Play.
Response library
Shared macros and quick replies across every channel — consistent answers, customized on the fly.
Contact hygiene
Phone normalization, fuzzy deduplication, static and smart lists — imports stay clean at any size.
Consent & frequency caps
Per-channel opt-in tracking, Do Not Disturb, quiet hours and daily message caps — respect built in.
Roles & two-factor
Owner, admin, supervisor and agent roles — custom roles on premium tiers — plus two-factor sign-in and session control.
GDPR, built in
Data export and deletion requests handled inside the product, with a complete history of every consent change.
Teams & branches
Unlimited teams with channel scoping, capacity limits and branch-level analytics for multi-location operations.
Guided onboarding
Meta business verification, WhatsApp API setup, template approval and your first flow — live within 24 hours.