Every conversation.
One inbox.
Zapelite is the customer communication platform built on the official WhatsApp Business API. WhatsApp, Instagram and Messenger in one team inbox — with automation, campaigns, CRM and commerce built in, and AI working alongside your team.
Your busiest hour,
under control.
Stages, SLA timers and smart filters mirror how a real support floor triages thousands of conversations a day.
Ticket stages & SLA policies
Every conversation moves through explicit stages. First-response and resolution SLAs run on the clock, with breach alerts before customers feel them.
Smart routing & assignment
Round-robin, capacity caps and business-hours routing put every message in front of the right agent — with a catch-all team so nothing is ever orphaned.
Lifecycle stages & lead signals
Contacts auto-advance from lead to prospect to customer on real signals — button clicks, replies, campaign responses — with lead scoring built in.
- @Mentions & side conversations — loop teammates in privately, inside the thread
- Macros & quick replies — one shared response library across every channel
- Idle nudges — time-based rules that re-ping agents before a conversation goes cold
Automation without
the engineering.
Snap building blocks together — triggers, questions, branches, actions — and publish across WhatsApp, Instagram and Messenger. If a flow ever can't finish, a person takes over with full context. Never a dead end.
Flows that branch like reality
Keyword triggers, button replies, AND/OR conditions and variables — model the conversation your customers actually have.
Sequences & keyword triggers
Multi-step drip sequences enroll contacts automatically, with fatigue limits so nobody gets spammed into opting out.
No customer ever stranded
Flows remember names and context across sessions — and if anything goes sideways, the conversation lands with your team, history intact.
One platform.
Switch on what you need.
Campaigns, CRM, commerce and AI share one core, one contact record and one inbox. Turn each on when you're ready.
Broadcasts that protect your number
Segmented sends on a channel with 98% open rates — paced per number, quiet-hours aware, and auto-paused the moment Meta flags template quality. Your sender reputation is treated like the asset it is.
- Dynamic segments with live audience counts and exclusions
- Scheduling, quiet hours and per-number pacing
- Template auto-pause on quality drops — on by default
- Per-campaign cost tracking: sent, delivered, read, responded
Deals that open themselves
A kanban pipeline wired to the inbox: lead signals qualify contacts, hot leads auto-promote, and every deal links back to the conversations that created it. Or sync two-way with Zoho, HubSpot and Salesforce.
- Pipelines with custom stages, deal values and win/loss reasons
- Signal-driven lead qualification and auto-assignment
- Deal rotting badges — idle deals surface before they die
- Contact 360: every channel, note and order on one timeline
Shopify and WooCommerce, conversational
Catalog sync, order events, abandoned-cart recovery and pay-by-link — across both major store platforms, with payments through Stripe, PayTabs, Razorpay or Telr. The whole purchase happens in chat.
- Real-time catalog & order sync — Shopify and WooCommerce
- Abandoned-cart recovery flows with checkout links
- Pay-by-link, invoices and back-in-stock alerts
- Post-purchase review requests, piped to your dashboard
AI that works the queue with your team
Copilot drafts replies, summarizes threads, classifies intent and scores leads — answering from a knowledge base built on your own documents. Bring your own OpenAI, Anthropic or Gemini key: zero markup, per-feature budgets you control.
- Auto-drafted replies and conversation summaries
- Knowledge base — upload PDFs, docs and sheets, answers cite sources
- Intent classification and AI lead scoring
- BYOK — OpenAI, Anthropic, Gemini or OpenRouter, at provider cost
Every metric, attributed to revenue
Campaign funnels, agent SLA compliance, channel health and WhatsApp quality ratings — with revenue attribution across first-touch, last-touch, linear and time-decay models. Export everything.
- Campaign funnel: sent → delivered → read → responded → revenue
- Team reports — response times, resolution, SLA breach rate
- WhatsApp quality & messaging-tier monitoring per number
- Multi-model revenue attribution and CSV/Excel export
The whole inbox,
in your pocket
Native iOS and Android apps. Reply with full conversation history, fire off broadcasts, search contacts and get a push the second a customer writes.
- Real-time inbox — typing indicators, read receipts, attachments
- Broadcasts on the go — create, schedule and preview audiences
- Push notifications — assignment, mentions and SLA alerts
Made for
your industry.
Automotive
A full service-desk module: vehicle records, service booking, packages, estimates with approval and mileage-based reminders.
See the moduleReal Estate
Lead qualification by budget, timeline and location, tour scheduling, buyer/renter classification and CRM deal flow.
See the moduleRetail & E-commerce
Shopify and WooCommerce storefronts in chat — cart recovery, order updates, back-in-stock and review requests.
See use casesFood & Beverage
Direct ordering, payment links and reorder prompts — your menu lives in the chat, commission-free.
See use casesHealthcare
Appointment booking with calendar sync, visit reminders, lab-result notifications and 24/7 patient support.
See use casesLogistics
Shipment tracking, delivery confirmation flows and COD verification at scale — fewer WISMO calls.
See use casesEducation
Admission inquiries answered by AI, attendance alerts, fee reminders and content distribution.
See use casesTravel & Visa
Document checklists, application status updates and payment collection in one concierge channel.
See use casesBuild on the same API
we build on
A clean REST API for messages, contacts, campaigns and deals — and webhooks that tell your systems the moment anything happens.
- Safe retries — send twice, deliver once
- Signed webhooks — verify every event is really from us
- n8n & Pabbly Connect — reach 1,000+ apps, no code
# send a template message
curl -X POST https://panel.zapelite.io/api/v1/messages \
-H "Authorization: Bearer $ZAP_TOKEN" \
-H "Idempotency-Key: ord-2841" \
-d '{
"to": "+971501234567",
"template": "order_confirmed",
"variables": { "order": "#2841", "total": "AED 64" }
}'
# → 201 · webhook: message.delivered in 12msPrivate by design.
Questions, answered.
Zapelite is an omnichannel customer communication platform built on the official WhatsApp Business API. It brings WhatsApp, Instagram and Facebook Messenger into one team inbox, with a no-code bot builder, broadcast campaigns, a built-in CRM, Shopify and WooCommerce commerce, and AI assistance.
Yes. Zapelite is a Meta Tech Provider and runs on the official WhatsApp Business API — verified business profiles, approved message templates and full compliance with Meta policies.
WhatsApp Business API, Instagram (direct messages and comments) and Facebook Messenger — all unified in one inbox. Click-to-WhatsApp ads from Facebook and Instagram flow in with full attribution.
Yes, both natively. Product catalogs and orders sync in real time, abandoned carts trigger recovery messages, and customers pay in chat through Stripe, PayTabs, Razorpay or Telr.
Yes. The AI copilot drafts replies, summarizes conversations, detects intent and scores leads — answering from a knowledge base built on your own documents. You bring your own OpenAI, Anthropic or Google Gemini key, with zero markup on AI usage.
Yes. Native iOS and Android apps include the full team inbox, broadcasts and push notifications — available on the App Store and Google Play.
Typically 24 hours. Guided onboarding covers Meta business verification, WhatsApp Business API setup, template approval and your first automated flow.
Put every conversation to work
Go live on the official WhatsApp Business API in 24 hours — with guided onboarding from day one.